Shipping Policy
Shipping Policy
Last Updated: [Date]
Welcome to Velve Beauty! We are committed to providing you with high-quality personal care and beauty products. Please review our shipping policy carefully to understand how we process and deliver your orders.
Shipping Destinations
We currently ship to:
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France (Domestic Shipping)
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International Shipping (Select countries worldwide)
If your country is not available at checkout, unfortunately, we do not ship there at this time.
Order Processing Time
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All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment confirmation.
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Orders placed after 2:00 PM (CET) will be processed the following business day.
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During high-demand periods or promotions, processing times may be extended. We will notify you of any delays.
Shipping Methods & Delivery Times
Domestic Shipping (France)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 2-5 business days | €9.00 |
| Express Shipping | 1-2 business days | €9.00 |
International Shipping
| Region | Estimated Delivery Time | Cost |
| Europe | 5-10 business days | €29.00 |
| North America | 7-14 business days | €29.00 |
| Asia & Oceania | 10-20 business days | €29.00 |
| Rest of the World | 14-30 business days | €29.00 |
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Delivery times are estimates and may vary due to customs clearance, local postal service efficiency, and unforeseen circumstances.
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Shipping costs will be calculated at checkout based on your location and chosen shipping method.
Order Tracking
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Once your order has been shipped, you will receive an email with a tracking number and link to track your shipment.
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If you do not receive tracking information within 3 business days, please check your spam folder or contact our support team at [email/contact].
Customs, Duties & Taxes
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For domestic orders within France, taxes are included in the final checkout price.
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International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the customer's responsibility.
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Velve Beauty is not responsible for any delays caused by customs processes.
Shipping Restrictions
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We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).
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Certain products may have shipping restrictions based on country regulations. If an item cannot be shipped to your location, you will be notified before completing your purchase.
Lost, Stolen, or Damaged Packages
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Velve Beauty is not responsible for lost, stolen, or damaged packages once they leave our warehouse.
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If your order is marked as "delivered" but you have not received it, please check with your local post office and neighbors before contacting us.
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If your package arrives damaged, please email us at [email/contact] within 48 hours of delivery with photos of the package and its contents.
Address Errors & Undeliverable Packages
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Please ensure that your shipping address is entered correctly at checkout.
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If an order is returned to us due to an incorrect address, we will contact you for reshipment. Additional shipping fees may apply.
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If an order is refused or unclaimed at customs, the customer is responsible for any return shipping costs and associated fees.
Returns & Refunds
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Please refer to our [Return & Refund Policy] for details on returning an item and obtaining a refund.
Contact Us
If you have any questions regarding our shipping policy, feel free to reach out:
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Email: [your email address]
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Customer Support Hours: Monday–Friday, 9 AM–5 PM (CET)
Thank you for shopping with Velve Beauty! We appreciate your support and look forward to serving you.