Return & Refund Policy
Return & Refund Policy
Last Updated: [Insert Date]
At Velve Beauty, we prioritize customer satisfaction and stand by the quality of our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below for complete details.
1. Eligibility for Returns
We accept returns under the following conditions:
- The return request is made within 14 days from the delivery date.
- The product is unused, unopened, and in its original packaging with all labels and accessories intact.
- The item must be in the same condition as received, free from damage, stains, or any signs of use.
- For hygiene reasons, we do not accept returns on opened or used skincare, makeup, or other beauty products.
💡 Non-Returnable Items:
- Opened or used beauty & skincare products.
- Items purchased on sale or during promotions.
- Gift cards and digital products.
2. How to Initiate a Return?
To request a return, follow these steps:
- Contact Us at [your email] within 14 days of receiving your order.
- Provide your order number, a clear photo of the item, and the reason for return.
- If your return is approved, we will send you instructions and the return address.
- Ship the item back to us at your own expense within 7 days after receiving the return approval.
⏳ Processing Time: Once we receive your return, it will be inspected. If approved, we will issue a refund within 7-10 business days to your original payment method.
3. Refund Policy
- Full Refund: If the item is returned in its original condition, we will process a full refund, excluding shipping fees.
- Partial Refund: If the item is damaged or missing parts (not due to our error), a partial refund may be issued.
- Non-Refundable: Items that do not meet our return conditions will not be refunded and will be sent back to you.
🔹 Refunds are processed only to the original payment method. We do not offer refunds via cash or store credit.
4. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.
5. Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Provide clear photos of the issue, and we will offer:
✅ A replacement (if available)
✅ A full refund if the item is out of stock
6. Cancellations & Order Modifications
- Orders can be canceled or modified only within 12 hours of placement.
- Once your order is shipped, we cannot make changes or cancel it.
7. Return Shipping Costs
- Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
- We do not provide prepaid return labels.
- Shipping fees are non-refundable.
8. Contact Us
For any return or refund inquiries, please contact us:
📧 Email: [your email]
📍 Return Address: [Your Business Address]
We appreciate your understanding and support. Thank you for shopping with Velve Beauty! 💖