FAQ
Welcome to Velve Beauty!
At Velve Beauty, we are committed to providing high-quality personal care and beauty products. Below, you will find answers to frequently asked questions regarding orders, shipping, returns, and more.
📌 Navigation
1. About Us
2. Ordering & Payments
3. Shipping & Delivery
4. Returns & Refunds
5. Account & Customer Support
1. About Us
Who We Are
Velve Beauty is a premium online store dedicated to bringing you the best in personal care and beauty products. We focus on quality, innovation, and customer satisfaction.
Our Commitment
We ensure that every product we sell meets high standards of excellence. Our goal is to provide you with top-tier beauty solutions for a luxurious self-care experience.
2. Ordering & Payments
How to Place an Order
- Browse our collections and select the desired product.
- Click “Add to Cart” and proceed to checkout.
- Enter your shipping details and payment information.
- Confirm your order, and you will receive an email confirmation.
Accepted Payment Methods
We accept the following payment options:
✔ Visa, Mastercard, American Express
✔ PayPal
✔ Apple Pay / Google Pay
✔ Klarna (if applicable)
Order Confirmation
Once you place an order, you will receive a confirmation email with your order details. If you do not receive it, please check your spam/junk folder or contact us.
3. Shipping & Delivery
Where Do We Ship?
We currently ship within France and internationally.
Shipping Costs & Delivery Time
| Region | Shipping Cost | Estimated Delivery |
|---|---|---|
| France | €X (Free over €XX) | X - X business days |
| Europe | €X | X - X business days |
| International | €X | X - X business days |
Tracking Your Order
Once your order has been shipped, you will receive a tracking link via email to monitor its progress.
Lost or Delayed Orders
If your order is delayed beyond the estimated timeframe, please contact us with your order number.
4. Returns & Refunds
Return & Exchange Policy
- You may return unused and unopened products within X days of delivery.
- Opened or used items are not eligible for returns due to hygiene reasons.
- If your item arrives damaged or incorrect, please contact us within X days with photos.
Refund Process
- Approved refunds will be processed within X days to your original payment method.
- Shipping fees are non-refundable.
5. Account & Customer Support
Creating an Account
Creating an account allows you to track your orders, save addresses, and enjoy faster checkout.
Forgot Password?
If you forgot your password, click “Forgot Password” on the login page to reset it.
Contact Us
📧 Email: support@velvebeauty.com
📞 Phone: +XX XXXX XXXX
📍 Address: Velve Beauty, [Your Business Address]